Return Policy

This Return Policy outlines the terms and conditions for deposits, payments, and cancellations for event decoration services provided by Handmadeaocreati.

Nature of Our Services

As a provider of event decoration and styling services, our offerings are custom-designed and time-sensitive. Unlike physical products, our services involve significant advance planning, material procurement, labor scheduling, and creative design work specific to your event.

Due to the bespoke nature of event services, standard return policies for physical goods do not apply. Instead, our policy focuses on cancellations, refunds, and modifications.

Deposit Policy

A deposit is required to secure your event date and begin the planning and preparation process. This deposit compensates us for:

Initial consultation and design time.

Reservation of your event date, preventing us from accepting other bookings.

Early procurement of specialized materials or custom items.

Administrative and planning costs.

All deposits are non-refundable once your booking is confirmed and work has commenced on your event design.

Cancellation and Refund Policy

We understand that circumstances may change, and you may need to cancel your event. Our cancellation policy is structured as follows:

Cancellations more than 60 days before event date: Deposit is forfeited. If additional payments have been made, remaining balance minus deposit will be refunded within 14 business days.

Cancellations 30 to 60 days before event date: 50% of total service fee is forfeited. Any payments exceeding this amount will be refunded within 14 business days.

Cancellations less than 30 days before event date: 100% of total service fee is forfeited. No refunds will be provided as materials have been purchased and preparation work completed.

All cancellations must be submitted in writing via email to info@handmadeaocreati.cv and are effective only upon our written acknowledgment.

Rescheduling

If you need to reschedule your event rather than cancel, we will work with you to find an alternative date subject to our availability.

Rescheduling requests made more than 60 days before the original event date are typically accommodated at no additional charge, subject to availability.

Rescheduling requests made 30 to 60 days before the original event date may incur an administrative fee of $150.

Rescheduling requests made less than 30 days before the original event date may incur fees up to 50% of the original service fee, depending on preparation work already completed.

The new event date must be within 12 months of the original date, or the booking will be treated as a cancellation.

Service Modifications

Changes to your service package can be made up to 14 days before your event date, subject to availability of materials and resources.

Upgrades to higher-tier packages or additional services can be added at any time before the 14-day cutoff, with payment of the difference in fees.

Downgrades to lower-tier packages are subject to the cancellation fee structure for the reduced portion of services.

Minor modifications such as color changes or style adjustments can typically be accommodated up to 7 days before the event at no additional charge.

Force Majeure and Venue Changes

If your event is cancelled due to circumstances beyond anyone's control such as natural disasters, pandemics, government restrictions, or venue closure, we will work with you to either:

Reschedule to a mutually agreeable date at no additional charge.

Provide a credit note for the full amount paid, valid for 18 months.

Provide a partial refund of 50% of amounts paid, minus any costs already incurred for materials purchased specifically for your event.

If your venue changes, we will assess whether our services can be provided at the new location. Changes may affect pricing if the new venue requires different equipment, additional travel, or modified designs.

Service Guarantee

We are committed to providing high-quality event decoration services. If you are not satisfied with our services, please contact us immediately so we can address your concerns.

If we fail to provide agreed services due to our error or negligence, we will either:

Provide a partial refund proportional to the services not delivered.

Offer credit toward future services of equivalent value.

Claims for service failures must be made in writing within 48 hours of your event conclusion and include photographic evidence where applicable.

Damaged or Missing Items

In the rare event that rental items provided as part of our service are damaged or go missing during your event, replacement costs will be charged to you. An itemized list of rental items and their replacement values is provided in your service agreement.

You are responsible for the safekeeping of our decorations and equipment during your event. Normal wear and tear is expected and will not be charged.

Disputes

If you have a dispute regarding refunds, cancellations, or service quality, please contact us directly to discuss resolution. We are committed to fair and reasonable solutions.

If we cannot reach a mutually satisfactory resolution, disputes may be escalated to mediation through an independent mediator before pursuing legal action.

Contact Us

For questions about this Return Policy or to submit a cancellation, refund request, or service complaint, please contact us at:

Handmadeaocreati
2457 Sunset Boulevard
Los Angeles, CA 90028
USA
Email: info@handmadeaocreati.cv
Phone: (323) 555-7890